Refund policy

Effective August 27, 2026

Alotta Cake products are made to order. Except where required by law, we do not accept returns or exchanges for buyer's remorse, an incorrectly selected size, or an incorrectly selected color. Please review the product description and size guide before ordering.

Contact us through our Contact page within 30 days if an item arrives damaged, defective, or misprinted; you receive the wrong item; or a shipment appears to be lost. Lost-package claims must be submitted within 30 days after the estimated delivery date.

Include your order number, a description of the problem, and clear photographs when the issue involves product quality or an incorrect item. We will review the claim and, when eligible, offer an appropriate replacement or refund. Do not mail an item to us or to Printful unless we first provide written return instructions and the correct return address.

Customers are responsible for entering a complete and accurate delivery address. If an order is returned or must be reshipped because of an incorrect, incomplete, or unclaimed address, additional shipping charges may apply. Address changes and cancellations are not guaranteed after production begins.

Approved refunds are issued to the original payment method through Shopify. Bank or card processing times can affect when the credit appears.

Nothing in this policy limits rights or remedies that cannot legally be limited.